Frequently asked questions
Your questions, answered
We keep language precise. If something is not listed, Contact us.
Lexify is a private company that helps people organise financial, insurance and related grievance documents and track next steps. We are not a court, insurer, bank, regulator or law firm.
No. Those decisions belong to banks, insurers, platforms, advocates and authorities. A Lexify case file does not promise an outcome.
Never. Do not share bank passwords, UPI PIN, ATM PIN, CVV or bank OTPs.
Each service page lists a practical checklist, such as notices, policy papers or complaint acknowledgements. Send case documents through the signed-in case flow, not the public contact form.
It depends on the papers and on third-party response times. The portal shows status and the next action. It does not promise a completion date.
Case details stay in your account. Public pages do not publish client names or files. The privacy notice is still a draft pending counsel approval.
A fee policy is not live while it is in draft. Any future Lexify charge will be shown before payment. Advocate or law-firm fees are separate and are set by that professional.
No. When representation is needed, you engage an authorised advocate under their own terms. Lexify can coordinate the file. We do not rank advocates or guarantee results.
Through dashboard messages and email to an address you verify. SMS is for one-time codes, not for asking you to share a bank OTP.
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Create an account, verify your contact details, and start a structured case file. Outcomes are never guaranteed.