Life insurance mis-selling support
Turn a mis-selling complaint into a dated record of what was promised, what the policy says, and which grievance step you are on.
Important boundary
Common scenarios
A policy sold as an investment or with benefits you say were not disclosed
Free-look or cancellation correspondence that is hard to follow
A grievance already filed with the insurer that needs a clear chronology
What Lexify can help with
- Structure proposal, policy schedule and sales conversation facts you provide
- List documents commonly needed for an insurer grievance
- Point to official routes such as the insurer grievance cell and IRDAI Bima Bharosa where relevant
- Keep versions of drafts linked to your case
What we cannot do
- Guarantee cancellation, refund or a finding of mis-selling
- Act as IRDAI or the insurer
- Ask you to pay money or scan a QR code to receive a payout
Typical workflow
- 1Describe what was said and what the contract states
- 2Upload the policy pack and prior complaints
- 3Review gaps before any representation is drafted
- 4Track the grievance step you choose to pursue
Documents often needed
- Policy schedule and proposal form, with long numbers masked where you can
- Sales messages, call notes or benefit illustrations you were given
- Free-look, cancellation or grievance letters and ticket numbers
- Premium receipts relevant to the complaint
See also Privacy for how sensitive uploads are handled, and How It Works for the full intake flow.
Official grievance option
FAQ for this category
No. Lexify organises your account of events and the papers. A finding of mis-selling is for the insurer, ombudsman or another competent forum.
No. Bima Bharosa is an official IRDAI channel. Lexify may explain when that route is relevant. We will not ask you to pay or scan a QR code to receive money.
More answers on the full FAQ.